Frequently Asked Questions
Everything you need to know about our luxury writing instruments.
What materials are Ellington Pens crafted from?
Each Ellington pen is meticulously engineered using high-grade materials including aircraft-grade aluminum, brass, and stainless steel, often finished with premium gold or chrome plating for a sophisticated aesthetic.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
Do Ellington Pens come with a warranty?
Yes, all our pens are covered by a 1-year limited warranty against manufacturing defects. This ensures your writing instrument remains a reliable part of your professional wardrobe.
Which ink refills are compatible with my pen?
Our fountain pens are compatible with standard international short cartridges and converters, while our ballpoint and rollerball pens use standard 'Parker-style' G2 refills, available at most stationery retailers.
Can I track my order?
Absolutely. Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress.