Returns & Exchanges
At Ellington Pens, we want you to be completely satisfied with your luxury writing instruments. If your purchase does not meet your expectations, we offer a 30-day window for returns and exchanges on all items in original, unused condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your pens in their original presentation box and protective outer packaging to ensure they are not damaged during transit.
Affix the Shipping Label
Print the prepaid shipping label provided by our portal and securely attach it to the outside of your return parcel.
Receive Your Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing